TOC Grouped





Chapter Chapter Name
PART 1 – PREPARE FOR SUCCESS
1
The New Mindset – Unleashing New Value!
2
Position Your Program for Success
3
Always be Ready, Willing and Able!
4
Fast Start Action Tips…Ready, Set, Go!
5
Upper Management – A Key to Your $uccess!
6
Strategies For Building Critical Relationships
7
Provide Management The Great Metrics They Need, Love and Deserve!
8
How to Always Be Aligned With Your Steering Committee
9
How to Ace the Important Business Process / Department Owner Meetings
10
Terms and Abbreviations
11
You Must Achieve Your Deliverable Dates or It May Co$t You!
12
You Need a Powerful Continuity Elevator Speech Today
13
How to REALLY Understand Business Processes and Maximize Value
14
Golden Opportunities to Generate Beyond BC Value Streams
15
Spinning Data Into Gold
16
Regional Power Outage: A Detailed Case Study of Response and Recovery to Historic Event
17
How to Create a Highly Scalable Resilience Program
18
You Must Be Really Ready for the Upcoming 2:00 a.m Crisis Call
19
Productivity – How to Improve Your Meetings – A Super Duper Idea That Saved My Program
20
Productivity – How to Prevent Your Great Ideas From ‘Flittering’ Away
21
Productivity – How Checklists Can Change Your Life and Supercharge Your Program
22
Beware Dangerous Factory, Warehouse or Other Non-Office Environments. You Must Read This…
23
The BC Comedy Video – Funny and a Great Tabletop Opener!
PART 2 – CRISIS MANAGEMENT
24
Build Resilience Fast and Strong – By Going Wide and Deep
25
Safety of People is Our #1 Priority!
26
Active Shooter – The Time To Plan Is NOW!
27
It Takes a Village – Teams and Partnerships
28
A Strong Incident Commander Is Critical for Success!
29
Evacuation – Accounting for Employees
30
Evacuation – Drill Tips
31
Evacuation – Every Second Counts!
32
Evacuation – Wardens and Searchers
33
Evacuation – Who is Responsible for Drills?
34
Emergency Operations Center – Important Tips and Considerations
35
Ideas for Your Disaster Supplies Kit – Basic, Beyond and Way Beyond
36
Avoid Confusion – Streamline Reporting Critical Events
37
Shelter In Place – Dangerous Issues to Consider
38
‘In Case of Emergency’ (ICE) Saves Lives! Spread the Word!
39
Plan for Pet(s) – They Are Family
40
Hazards Central – Resources, Checklists, Playbooks and Tabletops
41
A Golden Dozen Valuable Government Resources
42
Homeland Security – Bomb Threat Checklist, Guidance and Video
43
Salvaging Vital Records – Act Fast and All May Not Be Lost!
44
Emergency Guidebooks (desk guides, flip books). Good Things Come in Small Packages
PART 3 – CRISIS COMMUNICATIONS
45
Your Crisis Communication Plan and Data Quality is Critical for Success
46
The Importance of Incoming and Outgoing Communication Tools
47
Prepare Ultra Time Sensitive Notification Procedures Today!
48
Marty’s Mass Notification System Best Practices
49
Mass Notification System – Blast or Escalation?
50
Crisis Communication Channels – Basic, Beyond and Way Beyond…
51
Voice Over Internet Protocol (VOIP) Can Be Your Communications Lifeline
PART 4 – RISKS
52
Recipe for a Successful BIA
53
Recipe for a Successful Risk Assessment
54
Report Your BIA/RA Findings to Management – An Opportunity for You to Shine!
55
Marty’s Top Threats
56
Vital Records – Critical Low-Hanging Fruit
57
Beware of the More Common ‘Cute Little’ Risks – They Can Create Major Havoc!
58
You Must Be the Disruptor and NEVER the Disruptee
59
Health Threats – Achoo!!! How the 100 MPH – 20 FT Sneeze Can Become a Serious Continuity Concern
60
Cyber Security for Business Continuity – C’s in the Hot Seat
61
Cyber Security for Business Continuity – Your Laptop Has ‘Legs’
62
Cyber Security for Business Continuity – Personal Cloud Data Storage Risks are Serious!
63
Cyber Security for Business Continuity – Threats and Vulnerabilities 101
64
How My Certified Doggie Resilience Professional (MCDRP) Contributes to My Program
65
Cyber Security for Business Continuity – Best Practices for Business Survival
66
Cyber Security for Business Continuity -Automated Virus Patching and Inventory Auditing is Critical!
67
Our Soft Targets MUST Be Hardened Now!
PART 5 – RECOVERY
68
Recovery Strategy Options, Tips, Techniques and Ideas
69
Time Sensitive Call Re-Routing Can Keep Customers Happy AND Add New Customers + Revenue
70
Reduce Expenses and Improve Resilience with The Laptop Re-use Project
71
Specialized Equipment Offsite Storage Tips, Techniques and Ideas
72
Establish Employee Work-from-Home and Laptop Take-Home Policies and Procedures
73
Build A Value Laden In-House Recovery Hot-Site
74
How I Saved My Butt Using Creative Recovery Sites and You Can Too!
PART 6 – PLANS
75
Create Laser Focused Business Continuity Plans for Departments
76
Create Wide Scope ‘Roll-Up Plans’ – Info at Your Fingertips
77
Hmmm, Do You Have a Business Continuity Plan for Your BC Department?
78
Why Digital AND Paper Plans Are Both Critical
79
How to Create Tiny Plans
80
How to Make Long-Lasting eReader Ready Plans
PART 7 – TESTING
81
Testing Your Way to Resilience – Overview, Scope and Experiences
82
Sell Them On This – ‘An Untested Plan is a Useless Plan’
83
Tabletop Hosting Tips, Techniques – Plus a Bonus Sample Scenario Outline!
84
Tabletop Meeting Invitation Template – Tweaked to Perfection
85
Tabletop Readiness Checklist Take-Away
86
Tabletop Exercise Sign-in Sheet – Why Do the Work If I Already Did It For You?
87
Interchangeable Work Area Recovery Exercise (IWARE)
PART 8 – ASSESSMENTS REAL-TIME
88
Real Time Assessments = Extraordinary Value and The Road to Nirvana!
PART 9 – AWARENESS + FUN = BIG RESULTS
89
New Employees Need Awareness of Critical Emergency Response and BC Procedures
90
Tasty Lunch-and-Learns: Fulfilling, Fun and Oh So Valuable
91
Create a BC Newsletter – ‘Extra, Extra Read All About It’
92
How to Help Your Resilience Program ‘Go-Viral’
93
Try My ‘Walk Down the Hall’ Awareness Assessment
94
Gamify Your Resilience Program For Big Wins
PART 10 – AUTOMATION TOOLS and TECHNOLOGIES
95
The 3 Tech Pillars That Can Supercharge Your Program!
96
Do a Pilot Before Buying Critical Software
97
Situational Awareness – A Life Saver and Revenue Generator
98
How to Select Your Business Continuity Management (BCM) System
99
How to Select Your Mass Notification System
100
You are Only As Good As Your Data – So Let’s Make it Better
101
Database or Spreadsheet? A Critical Decision
102
DR System Testing Must Be Done BEFORE Going to Production
103
How to Build Your Business Resilience Web Site and Mobile App – Without Being a Tech Guru!
104
Let’s Get Visionary… What’s Here Now and Coming Next
PART 11 – CAREER GROWTH
105
How to Become A Great BRBC Professional – Attributes, Aptitude and Attitude of the Superstars
106
Thinking of a Career Move From IT to BC Like I Did? Read This…
107
How Instant Messaging + Hosting a Webinar = Career Disaster
108
Managing Stress – Be Good to Yourself
PART 12 – FREE BONUS GIFTS
109
SPECIAL BONUS – Step-by-Step Roadmap to Resilience
110
SPECIAL BONUS – The Ultimate Business Continuity Tips, Techniques and Tools Newsletter
111
Recommended Reading
139
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