Upcoming Webinars

October 2019 – Creating an Always Available Contact Center

November 2019 – Digital Tools for Real-Time Active Shooter Mitigation.


October 2019 – Creating an Always Available Contact Center

Limited Seats for this Live event

Will You Be Ready When Disaster Strikes?

Disasters often come without warning and can have devastating impacts on your company’s image, bottom line and survival. Communication is critically important during disruptive events and contact centers are the heartbeat of a company. Unfortunately many contact centers are not prepared to deliver under emergency situations.

Whether it is a hurricane, tornado, fire, power outage or cyber attack…. it is not a matter of if it will occur, it is a matter of when. You MUST be ready. Without proper planning and the right tools contact centers can be offline for hours, days or even weeks.

In this webinar you will learn everything you need to know to easily create a resilient and always available contact center. Marty Fox, author of the ‘Ultimate business Continuity Success Guide’, will share his experiences, proven real-world tips, techniques, first-hand successes, lessons-learned and best-practices. You will learn what works and what does not work. Our co-host will share how their cloud contact platform was quickly implemented to help victims of Hurricane Harvey and can make contact centers always available. There will be ample time to ask questions and share ideas.

You will learn:
The 7 critical keys to achieving an always available contact center
Why the wrong type of contact center technology puts you in peril
How to reduce contact center expense, potentially saving millions of dollars
Simple proven tips and techniques you can begin using today to create your ‘always-up’ contact center your customers expect

Who Should Attend:
Contact center, operations, business continuity, crisis management disaster recovery leaders and anyone responsible for a “round-the-clock” contact center and improved customer experience.

All attendees will receive a free 2019 digital edition of Marty’s Amazon Best Selling book, ‘The Ultimate Business Continuity Success Guide’ and the chance to receive a Google Home Mini or Amazon Echo Dot v3.


October 2019 – Digital Tools for Real-Time Active Shooter Mitigation.

Limited Seats for this Live event

Join us for a discussion of 3 incredible digital tools that can immediately identify a threat  and automatically alert your people on the appropriate action to take. Every second counts during an active shooter event. These tools can be life-saving. I will discuss three tools we have implemented and connected for ultimate end-to-end solution safety and security .

This will be an informative 45 minute webinar – not a sales pitch and not highly technical. There will be ample Q&A time where you can ask questions and get answers.

This webinar is important for anyone responsible for security, safety, crisis management, critical event management and business continuity.

Following the webinar you will have the opportunity to directly connect with leadership of any of the solutions you believe can benefit you. You will also receive special offers and an awesome FREE surprise gift for all attendees!