The Crisis Management part of the website focuses on suggestions, tips and techniques that can help you successfully manage a crisis. Information includes how to:
A resilient organization might bend but NEVER breaks! A culture of resiliency and preparation enable us to survive any disruption! We always spring back STRONGER than our previous state!
You must have a tested crisis management plan in place. Planning is essential. Your plan is your roadmap to success. Crisis management plans are created in many different formats. There is no one size fits all. Huge overly complex plans numbering in the hundreds of pages often do not work well. A more streamlined approach of checklist format tasks, contact lists, team responsibilities, emergency response best practices are preferred by some organizations. I lean toward a streamlined approach but you must decide what is best for your organization.
You must have the right leadership and culture of resilience in place that meets the needs of your organization and employees. Every crisis is different and you must have a team that can adapt. Having the right people on the team is crucial.
Our number one priority is Employee Safety. There must be awareness throughout your organization of safety, security and continuity best practices. Emergency procedures must be documented for different scenarios. Evacuation procedures must be thoroughly tested and clearly understood. Communications must be well thought out – it is critical to your employees and the continuity of operations. Ready.gov and Homeland Security have good information that can help you with content for your emergency response plan. I have consolidated some of their guidance in this part of the book.
High level phases of managing a crisis that must be included in your planning and testing include:
- Prevention – understanding threats and vulnerabilities and implementing the necessary controls
- Response – managing the crisis from start-to-finish
- Resumption – resuming your time sensitive processes in the required timeframe to keep your business going
- Recovery and Restoration – how you will recover and resume normal operations
Communicating during a crisis is critical.
Crisis management tools such as situational alerts and mass notification as well as data quality are discussed here and in the technology part of the book