Your organization needs a robust disaster recovery program in place. The days of going back to manual workarounds in the absence of core critical systems is forever fading for many time sensitive processes. In fact, often the people that used to do the work manually are retired or have moved on toRead More
The department (process) level business continuity plan is the ‘cookbook’ to recovering a department and sub-departments (sub-processes). There is no one ‘right way’ to document a plan. If you do some research you will find well over 100 styles of business continuity plans. Decide on a style that meets the needsRead More
There may be times that your primary work location is impacted by a disruptive event and you cannot conveniently work-from-home, a sister site, a third-party-vendor or a mobile recovery trailer. In those scenarios, you must be resilient and think outside-the-box. I have been in those types of situations during my career. InRead More
I know you can do it, because I have done it multiple times, for many clients! Every scenario is different; however, I have saved $150k+ (and much higher) annually in some instances. Enormous savings are achieved due to the high expense of a using a third party vendor for dedicatedRead More
Laptops and tablets have replaced desktops as the primary work tool for many employees. This can be a plus in building resilience. With a laptop or tablet and a good virtual private network (VPN), a large percentage of your organization can work securely from anywhere they can get an Internet connection andRead More
When you performed your BIA dependency analysis interviews with process owners, I know you asked them about any specialized equipment they will require during a disruptive event. In fact, we discuss probing for specialized equipment in the post ‘Recipe for a Successful BIA’. It is important to store these offsite, eitherRead More
I am guessing your company refreshes laptops every 3-5 years or replaces them at ‘end-of-life’. I doubt too many of you are still using Osborne 1’s or Compaq 35 pound ‘luggables’ at this stage (been there, done that.) Possibly your organization is migrating sales people from laptops to tablets and there are hundredsRead More
Super resilience through the re-routing of customer facing toll free telephone numbers is critical in keeping customers happy and keeping them as customers during and after a disruptive event. You can even turn this super resilience into additional revenue by adding new customers after a disruptive event. Sales can make it partRead More
In this post we will discuss a variety of business recovery options. It does not have to be all-or-nothing. You can mix-and-match strategies to bake maximum resilience into your overall response capabilities. Internal Recovery – ‘Sister-Sites’ Option: I always try to leverage internal recovery sites and seats into my strategies, wheneverRead More