The department (process) level business continuity plan is the ‘cookbook’ to recovering a department and sub-departments (sub-processes). There is no one ‘right way’ to document a plan. If you do some research you will find well over 100 styles of business continuity plans. Decide on a style that meets the needsRead More
There may be times that your primary work location is impacted by a disruptive event and you cannot conveniently work-from-home, a sister site, a third-party-vendor or a mobile recovery trailer. In those scenarios, you must be resilient and think outside-the-box. I have been in those types of situations during my career. InRead More
Super resilience through the re-routing of customer facing toll free telephone numbers is critical in keeping customers happy and keeping them as customers during and after a disruptive event. You can even turn this super resilience into additional revenue by adding new customers after a disruptive event. Sales can make it partRead More
In this post we will discuss a variety of business recovery options. It does not have to be all-or-nothing. You can mix-and-match strategies to bake maximum resilience into your overall response capabilities. Internal Recovery – ‘Sister-Sites’ Option: I always try to leverage internal recovery sites and seats into my strategies, wheneverRead More
Soft targets have deeply concerned me for many years. One way or another all of our lives are touched when a soft target is attacked whether it is by an irate student, a person filled with hatred for others, nation states or terrorist organizations. As experts, we have the opportunityRead More
My interviews with C level executives convey again and again that being the victim of a cyber-attack is their worst nightmare. Imagine walking into the office one morning, turning on your laptop and up pops a ransomware demand to access your files. If you do not meet the demand inRead More
In the ‘Cyber Security Threats and Vulnerabilities 101’ post we discuss cyber security risks that can potentially impact your employees and the continuity of your operations. Although your Cyber Security and Information Technology departments must secure mobile and desktop devices and the data on them, the survival of your businessRead More
The fact that modern laptops are small, light and mobile means they can also be high-risk for us and low-hanging-fruit for criminals. That is a dangerous combination. Whether the criminal’s intent is to resell the hardware or sensitive information stored on the laptop the impact to you and your companyRead More
I compiled this ready to use list in case your management is not paying attention or does not understand the criticality when you alert them to cyber threats, vulnerabilities and infrastructure risks. You can cherry pick some examples from this list that just might get their attention. Unfortunately, this list expandsRead More
People are our most important assets. I cannot tell you how to run your business but I will suggest when people are sick they be encouraged to work from home or take a sick day. Germs and disease can trigger a crisis. Many of us work in close quarters in ourRead More